Terms and conditions

Sprnkl Zoo I/S

Dreyersvej 43
2960 Rungsted
Phone: +4522272622
VAT: 41032103

Payment

Sprnkl Zoo I/S accepts online payments with the following credit cards Dankort, Visa/Dankort, Mastercard, Mobilepay Online, Paypal, ApplePay.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

Amount reserved

When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the web shop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account.
The reservation time depends on the product/service.

Debit card authorization

When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.
If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time.
Note, that only the bank (or card issuer) can cancel such reservation.

Credit Card authorization

The money will be withdrawn from your account when the web shop processes and withdraws the payment from your order. The transaction will now appear in your bank overview.

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Sprnkl Zoo I/S uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Delivery and Shipment

The delivery time for your order is 1-10 depending on the chosen delivery method.

Sprnkl Zoo I/S uses PostNord and DAO for shipment of your ordered items.

Freight cost is calculated from the weight of the items. For more information about delivery and shipment please visit our shipping policy.

If you regret your purchase (Withdrawal)

Sprnkl Zoo I/S offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om contact@sprnklzoo.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Sprnkl Zoo I/S to evaluate the item's condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all potential manufacturing or material defects at the time of delivery. Complaints regarding errors and defects must be reported to Sprnkl Zoo I/S in a reasonable time after the goods have been received. The complaint waives right to warranty if the items are handled improperly or unusually.

When returning, please contact us at: contact@sprnklzoo.com

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Sprnkl Zoo I/S, we need the following information:

. Name
. Address
. Phone number
. Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Sprnkl Zoo I/S, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for Sprnkl Zoo I/S have access to the information recorded about you.

We do not store and transmit customer information encrypted.

As registered with Sprnkl Zoo I/S, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact contact@sprnklzoo.com .

Cookies

On https://sprnklzoo.com, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at https://sprnklzoo.com, which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more. The Log statistic is only used with the purpose to improve Sprnkl Zoo I/S's website.

Consumer Protection
Learn more about your consumer protection when paying online with PensoPay's payment service solution:

https://pensopay.com/mere/forbrugerbeskyttelse/